Privacy Policy
1. General Information
In this privacy policy, “us”, “we”, “our”, “MPC” or “Malvern Physiotherapy Clinic” means MA Fotheringham Pty Ltd and our related bodies.
At Malvern Physiotherapy Clinic, we are committed to safeguarding the privacy of our users’ personal information. This privacy policy applies to all personal information provided to us and all personal information stored on the Malvern Physiotherapy Clinic website at www.malvernphysio.com.au (“MPC Website“), web application, mobile applications and Malvern Physiotherapy Clinic functionality, services and content (collectively known as “MPC Platform“) owned or operated by us as set out in this privacy policy.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this privacy policy and any collection notices provided to you from time to time.
We may change our privacy policy from time to time by publishing changes to it on the MPC Website (which you can visit here). We encourage you to check the MPC Website periodically to ensure that you are aware of our current privacy policy.
If the change to our privacy policy is significant and you have an account with us, we will let you know through your account or by email.
2. What Personal Information do we Collect
When used in this policy, the term “personal information” means any information, opinion or data that we collect about an individual where that individual is identified or where that individual is reasonably identifiable. It also includes “personal information”, “personal data” or similar terms as defined in any applicable privacy or data protection laws.
The types of personal information we may collect and hold will vary depending on your dealings with us. This information includes, but is not limited to, the following:
names and addresses;
details regarding gender and marital status;
dates of birth and phone numbers;
email details;
computer IP addresses; and
any additional information relating to you that you provide to us directly through our websites or indirectly through use of the Services.
3. How Personal Information is Collected
We generally collect your personal information directly from you. We do this in ways including:
by way of dealing with you in person;
over the telephone;
through electronic communications including emails;
through the MPC Platform (including details entered upon registration for use of the MPC Platform or use of any of the services available through the MPC Platform); and
through customer feedback or survey forms.
We may also collect your personal information from a third party where you have consented to the personal information being provided by the third party. We may also collect information from you through our related bodies corporate.
From time to time, you may provide us, and we may collect from you, personal information of a third party. Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this privacy policy, understand it and agree to accept it.
4. Purpose of Collecting, Holding, Using and Disclosing Personal Information
The primary purpose for which we collect, hold, use and disclose information about you is to enable us to perform our business activities, functions and services and to provide customer service effectively. We collect, hold, use and disclose your personal information for the following purposes:
to provide our services and support to you;
to personalise and customise your experience with our products and services;
to manage and enhance the MPC Platform and our products and services;
to provide you with information about our existing and new products and services (including for direct marketing purposes as described in section 5 below);
to share contact details including mobile phone numbers with your employer and co-workers, where your employer has activated this feature and you have not opted out;
to verify your identity;
to investigate any complaints about, or made by, you;
to investigate any suspected breach of any of our terms and conditions or unlawful activity engaged in by you;
for any purpose we disclose to you at the time of collection; and
as required or permitted by any law.
In addition, we may use personal information for the following purpose where you request or authorise us:
to allow third parties to provide additional products and services to you;
If you do not provide us with the personal information described in this policy:
we may not be able to provide you with information about products and services that you requested;
we may not be able to provide you with the MPC Platform or products or services you requested; and
we may not be unable to tailor the content of the MPC Platform to your preferences and your experience of the MPC Platform may therefore not be useful.
Personal information collected for marketing purposes may be communicated to a third party where you have consented to the personal information being provided to the third party (for example by agreeing to provide information for directed marketing, including but not limited to, discounts, offers and promotions).
5a. Direct Marketing
We may use personal information for direct marketing reasons, including updating you on our latest products, services and news. These communications may be sent in various forms, including mail, SMS, email or through your account with us, in accordance with applicable marketing laws.
You can opt out of receiving this direct marketing at any time by using any of our unsubscribe mechanisms or by contacting support@employmenthero.com
5b. Use of Remarketing in Advertising
From time to time, Malvern Physiotherapy Clinic engages in remarketing efforts with third-party companies, including Google and Meta, to advertise online. This involves placing cookies on your device to collect data about your interactions with our website and ads. The collected data, which does not personally identify you, is used to display targeted advertisements based on your prior visits to our website.
We commit to transparency in our data collection practices for remarketing and provide you with the ability to opt out by visiting the Network Advertising Initiative opt-out page and Google Ads Preferences. We ensure all data used in remarketing is handled in compliance with applicable privacy laws.
6. Disclosure of Personal Information
We may disclose your personal information to:
our employees, related bodies corporate, contractors or external service providers for the purposes of the operation of the MPC Platform or our business, fulfilling requests by you, and otherwise providing products and services to you;
our existing or potential agents, business partners or joint venture entities or partners to enable us to perform our business activities and provide products and services to you;
specific third parties authorised by you to receive information held by us;
the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator if required by law or we consider it necessary for the protection of our systems or for the prevention or detection of illegal activity.
7. Cookies and Statistical Analysis
We use cookies. When you use the MPC Platform or any of our services, certain information may be recorded for statistical purposes. Such information enables us to improve our products and services. The information that may be recorded includes information regarding your:
server address;
domain name;
date and time of visit;
previous websites visited; and
browser type and operating system; and location data.
More information about the types of cookies we use, why, and how you can control them please read our cookie notice.
8. Storage & Security of Personal Information
To provide the MPC Platform and our products and services, Malvern Physiotherapy Clinic contracts with third party suppliers who store data on secure data centres . Further details on our third party storage provider’s location and security can be found here.
While we take all reasonable steps to ensure the security of our system, we cannot provide any guarantee regarding security of the personal information and other data transmitted to the MPC Platform or services and we will not be held responsible for events arising from unauthorised access of your personal information.
9. Do we Send Personal Information Overseas?
Personal information will be mainly hosted on third party servers in the countries as described in section 8 above.
Where we disclose data overseas, we take measures to ensure your information is treated in accordance with at least the standards that apply in the country whose privacy or data protection laws apply to that personal information (other than when compelled to make disclosure under local laws).
10. Links
The MPC Platform may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website. Third party websites are responsible for informing you about their own privacy practices and policies. We encourage you review the privacy policies on any third party websites you visit so that you understand their privacy practices.
11. Access to and Correction of your Personal Information
If you wish to access, verify or correct any of the personal information you have submitted to us, you may do so by using the available facilities on the MPC Platform or by contacting us via reception@malvernphysio.com.au. We will provide you with access to the information which we hold about you and allow corrections to be made to this information unless an exception under the relevant privacy or data protection laws apply.
Our security procedures mean that we may request proof of identity before we provide you with access to personal information.
12. Complaints and Contact
We recognise that privacy is important and we are committed to protecting your personal information and ensuring it is only used in accordance with our privacy policy. Should you have any questions or you would like to raise a concern or complaint about how we have handled your personal information or our compliance with applicable privacy or data protection laws, please email us at reception@malvernphysio.com.au.
Once we receive a complaint, whether it is in writing or by verbal means, we will endeavour to commence an investigation as soon as practicable. The investigator will endeavour to determine the nature of the issue and how it occurred. We may contact you during the process to seek any further clarification if necessary. We will also contact you to inform you of the outcome of the investigation and where a breach of this privacy policy or the relevant privacy or data protection laws is found we will discuss your concerns and outline options regarding how they can be resolved.
We will aim to ensure that all questions and concerns are resolved in a timely and appropriate manner.
If you are not satisfied with the outcome of your complaint, or require further information on privacy, you are entitled to contact the relevant privacy or data protection regulator in your jurisdiction.